Quality Policy and Quality Objectives

With our products, we enhance our customers' riding experience, which we express with our claim "beyond the ride." This means customer satisfaction and product quality are our top priorities. Our quality objectives help us ensure consistent product quality and promote the continuous improvement of the customer experience.

Compliance
As a company, we are committed to complying with legal and regulatory requirements, as well as dealing fairly with our suppliers, partners, and customers. This is the foundation of our business operations. Questions, concerns, and violations can be reported directly to compliance@amMoto.de.

Sustainability
For our self-produced products, we consistently rely on sustainable packaging. In addition to the economical use of packaging materials, we primarily use packaging that consists of over 80% recycled fibers, is FSC-certified, and is fully recyclable. For this, we consciously forgo "unboxing satisfaction."
We consistently use digital product documentation and only provide the absolutely necessary printed material. This applies to process documentation, IFUs (Instructions For Use), and product marketing.
We support sustainable local economic development by selecting our suppliers and partners primarily from Germany or the EU. This also strengthens our Quality Assurance (QA) by giving us local access to our suppliers. For this, we consciously accept higher manufacturing costs for our products.

Innovation Promotion
through continuous R&D investments in our product portfolio, we ensure that our solutions are state-of-the-art and, in particular, meet customer expectations and legal requirements regarding functional safety and data protection. For this, we invest at least 8% of our turnover per fiscal year in the development of new products and the lifecycle engineering of our existing products.

Vision Zero
Our goal is to have no work accidents in the context of manufacturing and distributing our products. Therefore, we ensure continuous training and further education, as well as occupational safety measures. These are ensured once per fiscal year through an internal audit. When selecting suppliers and partners, their approach to occupational safety and working conditions is taken into account.

Customer Satisfaction and Customer Support
Perceived Quality is a key Quality KPI for our products. Every customer is offered the opportunity to provide feedback on our products and to express suggestions for improvement and feature requests. For this, every customer gets access to the feedback system at https://fider.amMoto.de or can use the email address fider@ammoto.de. Customer feedback is analyzed in quality monitoring.
Customers can direct support inquiries 24/7 to the email address support@amMoto.de.

Quality Monitoring and CAPA
A Quality Performance Review (QPR) is conducted once per quarter of the fiscal year. During this, the quality key figures of our products are analyzed, and if necessary, Corrective and Preventive Actions (CAPA) are derived. The implementation of the defined actions is reviewed on a rolling basis in the subsequent QPR.

Audits
To monitor and continuously improve our Quality System (QS) and Quality Control (QC), an internal audit is conducted and documented once per fiscal year. This includes checking processes, manufacturing instructions, work instructions, qualifications, and workflows. Improvement and corrective measures are derived from this.

In addition, we commit to regulatory necessary external and internal audit measures and support them proactively and constructively.